Reference

Explore the Rules That Govern Your Account

Q: How do I request my personal data or ask for it to be deleted?

Send your request to support@satmatk.com with your account ID and specify whether you want a data export, a correction, or deletion. We process all data requests within seven business days and confirm the outcome by email.

Q: How do I raise a formal dispute under these Terms?

Email disputes@satmatk.com with your account ID, the relevant transaction details, and a clear description of your complaint. We will issue a case reference within 48 hours and work toward a resolution under the process set out in these Terms.

These Terms and Conditions form the agreement between you and satmatk when you open an account and access our platform where local law permits.

Account Eligibility by Local LawUPI, Paytm & PhonePe Payment TermsDispute and Closure Rights

Browse lobby Read FAQ

Browse the Full Scope of These Terms

satmatk Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating and using a satmatk account, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. Access to our platform is subject to the laws of your local jurisdiction — where local law does not permit participation, these Terms

1
do not grant you any right of access. Your account, the funds held in your wallet, and all transactions processed via UPI, Paytm, or PhonePe are governed by these Terms. We may update these Terms from time to time; continued use of your account after any
2
update constitutes your acceptance of the revised version. We will notify you of material changes through your registered contact details or via an in-platform notice before changes take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Open a Line to Our Support Team

If any part of these Terms is unclear or you need to raise a concern about your account, our support team is available around the clock through the channels below. We aim to respond to all Terms-related queries within 24 hours of receipt.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents handle Terms queries, account access questions, and transaction disputes in real time, any hour of the day.

Email Support

Write to us at [email protected] for detailed Terms queries or formal dispute submissions. We acknowledge all emails within four hours and resolve most cases within one business day.

Help Centre

Our Help Centre at satmatk.com/help contains plain-language explanations of every major clause in these Terms, including how withdrawals are verified and what account suspension means for your funds.

HOW WE MANAGE COMPLIANCE

Switch to a Safer Account Experience

Our approach to these Terms goes beyond the written words — we build specific processes around data handling, account security, and retention to make sure you can rely on what these Terms…

Data Handling

We collect only the data needed to verify your identity and process transactions. Your personal details are stored on encrypted servers and are never sold or shared with third parties outside of legal obligations.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand platform usage. You can manage cookie preferences from your account settings at any time without affecting your ability to transact.

Account Security

Your account is protected by two-factor authentication, login-attempt monitoring, and automatic session expiry. Any suspicious login activity triggers an immediate alert to your registered email or phone number.

Retention Period

We retain your account data for as long as your account remains active and for a period thereafter as required by applicable law. After that window closes, data is permanently deleted from our systems.

Your Right to Request Changes

Under these Terms you may request a correction, export, or deletion of your personal data by contacting [email protected]. We will process your request within seven business days and confirm the outcome in writing.

Dispute Resolution Contact

Formal disputes under these Terms must be submitted to [email protected] with your account ID and a description of the issue. We will assign a case reference and respond with a resolution timeline within 48 hours.

Get Clear on Common Terms Questions

These questions cover the points that come up most often when you read through our Terms and Conditions. If your question is not answered here, live chat or email support can take it further.

These Terms apply to every person who opens or uses a satmatk account where local law permits. By completing account registration, you confirm that participation is lawful in your jurisdiction and that you accept these Terms in full.

We may revise these Terms at any time, but we will notify you before material changes take effect. Continuing to use your account after the stated effective date means you accept the updated Terms. You may close your account if you do not agree.

Deposits via UPI, Paytm, and PhonePe are credited to your wallet once the payment provider confirms the transaction, typically within a minute. Withdrawals are subject to identity verification under these Terms before funds are released to your chosen method.

If your account is suspended under these Terms, verified funds in your wallet remain yours subject to any outstanding review. We will communicate the reason for suspension and the timeline for resolving or returning your balance via your registered contact.

Send your request to [email protected] with your account ID and specify whether you want a data export, a correction, or deletion. We process all data requests within seven business days and confirm the outcome by email.

Email [email protected] with your account ID, the relevant transaction details, and a clear description of your complaint. We will issue a case reference within 48 hours and work toward a resolution under the process set out in these Terms.

Yes — these Terms govern all activity on your account, including every game available in the lobby such as Live Blackjack, Crash X, and Football Strike. Individual game rules may supplement but never override the main Terms and Conditions.

Explore the Rules That Govern Your Account

Open a Line to Our Support Team

Live Chat

Email Support

Help Centre

Switch to a Safer Account Experience

Data Handling

Cookie Policy

Account Security

Retention Period

Your Right to Request Changes

Dispute Resolution Contact

Get Clear on Common Terms Questions

01 Who do these Terms and Conditions apply to?

02 Can satmatk change these Terms without my consent?

03 How do payment terms work for UPI, Paytm, and PhonePe?

04 What happens to my account funds if my account is suspended?

05 How do I request my personal data or ask for it to be deleted?

06 How do I raise a formal dispute under these Terms?

07 Do these Terms cover all games on the platform, including Live Blackjack and Crash X?

Related Pages