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Explore the Legal Terms Governing Your Account

satmatk operates under a defined legal framework that sets out your rights, our obligations, and how your data and account are managed on this platform.

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satmatk Explore the Legal Terms Governing Your Account
LEGAL CONTACT PATHS

Open a Legal Query with Our Compliance Team

If you have a question about your legal rights, policy documents, or how your account data is held, our compliance and support teams are reachable through these channels. Responses to legal and data-related queries are typically handled within two business days.

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Email — Legal Queries

Send your legal or policy question to our compliance address. Include your registered account email and a clear description of your query so we can route it to the right team promptly and respond within two business days.

Live Chat — Account Support

Our live chat team is available around the clock for account-level questions. For formal legal requests such as data access or deletion, they will escalate your case directly to our compliance officer and confirm receipt by email.

Written Notice — Formal Disputes

For formal legal notices or dispute filings, send written correspondence to our registered address as listed in the full terms document. We acknowledge all formal notices within five business days and respond with a reference number.

HOW WE HANDLE YOUR DATA

Switch On Account Security and Data Transparency

Our data and security practices are built around your account — what we collect, why we hold it, and how long it stays.

Data We Collect

We collect the details you provide at registration — name, contact information and payment method references such as your UPI handle — plus session and transaction logs generated during your use of the platform. No surplus data is held.

Cookie Policy

Cookies on satmatk are used for session management, fraud prevention and performance analytics. You can adjust non-essential cookie preferences at any time through the cookie settings panel accessible from the footer of every page.

Data Retention

Account and transaction records are retained for the period required by applicable Indian financial regulations. After your account is closed, inactive data is deleted on a rolling schedule unless a legal hold applies to your record.

Account Security

Passwords are stored using one-way hashing. Two-factor verification is available on your account settings page and is strongly encouraged. Suspicious login attempts trigger an automatic lock and an email alert to your registered address.

Your Right to Access

You may request a full copy of the personal data we hold on your account at any time. Submit the request through live chat or email; we will deliver a structured data export to your registered email within fourteen calendar days.

Right to Deletion

Where permitted by law, you can request deletion of your personal data upon account closure. We will process the deletion and confirm it by email, noting any records we are legally required to retain and the reason for that retention.

Check the Answers to Common Legal Questions

These questions cover the most frequent legal and policy points raised by account holders in India. If your question is not answered here, reach out through the contact paths listed in the support section above.

Your account is governed by the terms and conditions published on this platform, interpreted under applicable law in your jurisdiction. Access and participation are only permitted where local Indian law allows online gaming and wagering services to operate.

Submit a data access request via live chat or our compliance email address. Include your registered account email in the message. We will send a structured export of all data we hold to your registered email within fourteen calendar days of receiving the request.

Yes, upon account closure you may request deletion of personal data where local law permits it. We action deletion requests and confirm completion by email, identifying any records we are obliged to retain under Indian financial or regulatory requirements.

Transaction and account records are held for the duration required by applicable Indian financial regulations. Once your account is closed and the mandatory retention period ends, data is removed from our active systems on a scheduled rolling basis.

Raise the dispute first through live chat or email support. If the matter is not resolved at that level, you may file a formal written notice to our registered address. We acknowledge all formal dispute notices within five business days and assign a reference number.

Payment method references such as UPI handles or Paytm identifiers are stored in encrypted form and are never shared with third parties beyond what is required to process your transaction. Full card or account numbers are not retained on our servers.

Contact our support team immediately via live chat or the compliance email address. We do not ask for passwords or full payment credentials over email. Any such request should be treated as a phishing attempt, and we will investigate it on your behalf.

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